Returns Made Simple 💕

We’re here to make your return as easy as possible

We hope you absolutely love your Nelly Boutique order! 💕 However, if something isn’t quite right and you need to return an item, don’t worry — we’re here to make the process as simple and hassle-free as possible.

Please take a moment to read our returns information below.

📦 Where to Send Your Return

Nelly Boutique
14–18 High Street
Burnham-on-Sea
TA8 1PA

✨ Returning Your Item

We strongly recommend sending your return using a signed-for and tracked service, as we cannot accept responsibility for parcels that are lost or damaged while being returned to us.

Please keep your proof of postage and tracking information until we have safely received your return.

Please note that we do not offer a free returns service, so the cost of returning an item is the responsibility of the customer.

⏰ 14-Day Returns

Returns must be sent back to us within 14 days of the date shown on your dispatch note.

To be eligible for a return, items must be:

• Unworn and unwashed

• Free from makeup, marks and stains

• Free from strong perfumes or odours

• Returned with all original tags attached

• In their original condition

🚫 Hygiene Restrictions

For hygiene reasons, we are unfortunately unable to accept returns of earrings or hair accessories.

💌 Once We Receive Your Return

As soon as your return arrives safely with us, we’ll send you a confirmation email.

Please allow up to 7 working days for your return to be processed once it has been received.

Once your refund has been processed, you will receive confirmation from us.

👗 Need a Different Size?

Unfortunately, we’re unable to offer exchanges due to the fast-moving nature of our stock. We cannot guarantee that your preferred size or style will still be available when your exchange reaches us.

If you need a different size, we recommend returning your original item and placing a new order for the size you would like.

💕 Something Isn’t Quite Right?

We carefully inspect every item before it leaves us and lovingly pack every order. However, if you receive an item that you believe is faulty, please contact us.

If an item is confirmed to be faulty, we will provide a full refund and reimburse your return postage costs.

For faulty-item returns, we strongly recommend using a tracked and signed-for service, such as Royal Mail Signed For, and keeping your proof of postage.

Thank You for Shopping with Nelly Boutique 💕

We truly appreciate every order and every customer. Thank you for choosing Nelly Boutique — we hope you love your new pieces as much as we loved choosing them for you!

Nelly Boutique — Fashion made easy. 💕